Refresh Your Mind

Hey Guys Ever heard the saying “You’re never too old to learn something” well I want to take that a step further and say "You’re never too old to refresh what you know".

With that in mind thought I would send out a short quiz that I came up with to keep us on our toes. Depending on how you guys feel about it (and feedback) maybe this could be a regular thing.

Created by: Andre Gilkes

GoToQuiz Presents...
Our "Big Five" Personality Assessment Quiz!

  1. Becky called in and says they no longer need their P&T phone since their boyfriend bought her a phone with his provider. They would like to cancel the line as of today. Can we cancel the line as of today?
  2. The representative explains to the client that accounts with a $0 balance for 90 days are automatically cancelled by the system. Becky said that as long as they aren’t being charged any longer it should be fine to just let the account run out. Is there anything further we should check on the account?
  3. Marcus just renewed his contract yesterday for the Iphone 6 plus 128GB phone, They are planning to go to Jamaica next month and wants to know if we can unlock the phone today. Can we unlock the phone today for them?
  4. Josh was told the device must be active on the Telus network for a minimum of 90 days, he was wondering if there was anyway around it. Is there any exception that can be made?
  5. Kimberly says that her old Iphone 5s is still working; it’s just not connected to her account any longer. She wants to know if we can unlock that phone for her. Can we unlock a phone that is not active on the account any longer?
  6. Client has a old rate plan and looking to renew. If unable to verify if the plan is renewal eligible what department would you contact for assistance?
  7. Client wants to know the details of their current in market rate plan what department would you contact for assistance?
  8. Client inquiring about CDMA turn down and want more details about how it works and replacing their phone what department would you contact for assistance?
  9. Client lost their phone, they aren’t looking to renewing a contract but would like to know if we have any replacement device we can offer what department would you contact for assistance?
  10. Client not sure about why their bill is so high. You see charges on the bill that you aren’t familiar with either what department would you contact for assistance?

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Quiz topic: Refresh my Mind