How good your customer service?

The customer service industry is huge, and some companies have really hit the mark, but how does your customer service compare? Should you pursue a career in customer service?

How do your customer service skills really measure up, and how do you come across to customers? Are you worthy to work in a specialty boutique? Or should you stick to fast-food?

Created by: Shell
  1. How do you feel when you wake up and know you have to go to work?
  2. You and a workmate are both cleaning around the counter when a customer walks towards you. What do you do?
  3. When the customer asks for a product that is not regularly stocked, what do you say to them?
  4. A customer in your restaurant requests a dish to be made with low sugar ingredients in it, what is your first thought
  5. A customer enters your store and asks for the location of a product, what do you do?
  6. Your store manager tells you about a new up-sell competition in your store, what is your reaction?
  7. A customer drops $20 on the floor, they didn't notice. What do you do?
  8. When a customer asks you whether you've tried a new promotional product, what do you say?
  9. Its time to close and your manager asks you to lock the doors, just as you're about to a customer runs up and asks if they can quickly come in and buy something, what do you do?
  10. What would make your job better?

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Quiz topic: How good my customer service?