How good your customer service?

The customer service industry is huge, and some companies have really hit the mark, but how does your customer service compare? Should you pursue a career in customer service?

How do your customer service skills really measure up, and how do you come across to customers? Are you worthy to work in a specialty boutique? Or should you stick to fast-food?

Created by: Shell

  1. What is your age?
  2. What is your gender?
  1. How do you feel when you wake up and know you have to go to work?
  2. You and a workmate are both cleaning around the counter when a customer walks towards you. What do you do?
  3. When the customer asks for a product that is not regularly stocked, what do you say to them?
  4. A customer in your restaurant requests a dish to be made with low sugar ingredients in it, what is your first thought
  5. A customer enters your store and asks for the location of a product, what do you do?
  6. Your store manager tells you about a new up-sell competition in your store, what is your reaction?
  7. A customer drops $20 on the floor, they didn't notice. What do you do?
  8. When a customer asks you whether you've tried a new promotional product, what do you say?
  9. Its time to close and your manager asks you to lock the doors, just as you're about to a customer runs up and asks if they can quickly come in and buy something, what do you do?
  10. What would make your job better?

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Quiz topic: How good my customer service?