Emotional Intelligence

The purpose of the following quiz is to provide you with an introduction to Emotional Intelligence (EI). The results you get from this quiz are NOT a comprehensive picture of your EI

The questionnaire you just completed is by no means an exhaustive measure of your Emotional Intelligence, both because of its length and the fact that it is self-scoring.

Created by: Gautam Gummadi of SITEL
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  1. What is your age?
  2. What is your gender?
  1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do?
  2. You are in a meeting when a colleague takes credit for work that you have done. What do you do?
  3. You are a customer service representative and have just gotten an extremely angry client on the phone. What do you do?
  4. You are a college student who had hoped to get an A in a course that was important for your future career aspirations. You have just found out you got a C- on the midterm. What do you do?
  5. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do?
  6. You are an insurance salesman calling on prospective clients. You have left the last 15 clients empty-handed. What do you do?
  7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has cut dangerously close in front of her. What do you do?
  8. A discussion between you and your partner has escalated into a shouting match. You are both upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do?
  9. You have been given the task of managing a team that has been unable to come up with a creative solution to a work problem. What is the first thing that you do?
  10. You have recently been assigned a young manager in your team, and have noticed that he appears to be unable to make the simplest of decisions without seeking advice from you. What do you do?

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