Customer Service Quiz

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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

Good customer service is all about bringing customers back and about sending them away happy - happy enough to pass positive feedback about your business along to others. Try this quiz to see how well developed your customer service skills are

Created by: Muthali Ganesh
  1. Employees who have the most direct contact with customers are often reffered to as
  2. The process by which a business can compare its service levels versus the competition is known as
  3. The most important factor in determining customer satisfaction is usually
  4. Which of the following might help in understanding better understand customer expectations
  5. What is the opposite of reactive customer service
  6. Many trade assocications and professional bodies set standards for customer service through
  7. Who sets the quality standard for the customer service offered by a business?
  8. For nearly every business,the most profitable customers tend to be
  9. The lifetime value of a client refers to what?
  10. What is a Mystery shopper
  11. CRM stands for:

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