ManilaGS Aptitude Exam

What is a D&R/BB agent? A D&R/BB agent is someone who has an extraordinarily clever mind, is able to solve complex problems, and see the world through an entirely different point of view.

Are YOU a ready to take on a new role? Do you have the brainpower to qualify for the prestigious title of D&R/BB agent? In just a few minutes you will find out!

Created by: ManilaGS01

  1. Do we need to install Optional Windows Updates?
  2. Definition updates for FACE Scanners should be equal or less than ________.
  3. If the customer has many files on the desktop(e.g. spreadsheets, word documents, pdf files, mp3s, etc). What will you do?
  4. Does AJU Support SSD(Solid State Drives) Diagnostics?
  5. True or False: TDSSKiller only works in 32-bit OS'es
  6. What is the required total fragmentation level of the system drive to pass Calibration?
  7. What do you do if you find "Atapi.sys" or "Iastor.sys" is corrupted/damaged?
  8. Once a machine has already been cleaned and you run System Analyzer and it detects Spector Pro, what will you do?
  9. MRI Customizer works with Windows XP 64-bit.
  10. We are allowed to use MalwareBytes in suspect machines?
  11. How will you verify if Agent Tweaks was successfully applied?
  12. What do you do if you found out that the USB mass storage Driver entry is grayed out under MRI\StartUp Manager\Drivers?
  13. Should we install Java update if it prompts on the lower right side?
  14. Is it okay to retain HijackThis.exe and its Backup folder in the Logs folder?
  15. You are required to reboot Windows several times to be sure that there are no additional High Priority Updates available.
  16. Agent Tweaks works in WinXP 64-bit.
  17. You have an issue w/ updating a customer's pre-installed AV Trend Micro(latest version). What will you do to update the Customer's pre-installed AV according to our D&R process?
  18. How many FACE scanners needs to be updated before we can proceed w/ the manual process of D&R?
  19. We can now use McAfee Rootkit detective in suspect machines.
  20. Internet Explorer should have "Custom" settings after applying Agent Tweaks. Do we need to put it back to default settings?
  21. What do we do if the store wants us to install Kaspersky?
  22. If Windows Updates encountered an error on an Optimization machine, what will you recommend?
  23. How do we check for System Errors?
  24. What do we do if AV & AS scans logs on MRI are set targeted?
  25. What is the allowable temp files for our process?
  26. What do we do when there is an invalid driver on the device manager?
  27. Do we remove torrent softwares from client PC?
  28. What do we do when the client pre-installed AV/AS is corrupted and is causing start-up errors?
  29. If the client PC is already clean. What do you check if you cannot change the homepage of IE to [no urls]?
  30. Where can you find the host file in Windows?
  31. Where do we send machines for Escalation?

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