Can you guys help me translate
- Locked due to inactivity on Nov 8, '19 3:54am
Thread Topic: Can you guys help me translate
Into a summary do what the Customer service representative means? Am I supposed to pay out of pocket?
I’ve read it like 5 times and my brain is not working so I have no idea what the hell this means. I havent slept in 2 days.
Hello Jae Gencarellu,
Maria here. Thanks for reaching out about this issue with the extra charges. I understand your frustration and am sorry to hear things did not go as planned.The item description needs to contain the item measure such as weight and length to determine the shipping cost.
If the seller is unsure of the weight of the item, overestimating will protect against paying additional shipping fees with the carrier.Packages that weigh more than 20 pounds and/or larger than 108 inches in length + girth can not be shipped via OfferUp.
If in any case the package exceed the allowed weight and length or the information of the label does not match with the correct weight and length, the extra charges will need to be covered by the seller or buyer.OfferUp will provide a prepaid shipping label and will be generated based on the information entered with the item description.
If this information is not accurate and the seller decides to ship, unfortunately we are unable to process a refund since we did provide the label according to the information that was provided to us.I encourage you to get in contact with the seller in order to solve this matter the best way possible. Most of our Community Members are willing to work to find a resolution so we encourage you to contact her/him.
We also take notes of this kind of behavior in order to find solutions for this situations in the future.
For context I bought a used textbook from offerup and I owe $23 to the post office because they didn’t label the book right 🙃 on top of the already $89 I payed for the book
Wait I read that like 10 more times and I think it means I have to pay myself unless the dude that sold me the textbook volunteers to cover the charge
Why the f--- did they ramble so much they could have literally just said that
Thank you so much anyway I’m going to bed I think my 2 brain cells are giving their last straws
SunLover ExperiencedUh yeah looks like either the buyer or the seller has to pay the extra cost. Looks like the buyer--you O.o sorry
Lmao pls don’t bump this thread
@sun thank you I just saw your reply
What is Lamo? And this is a public thread. Sorry.
You can bump my personal thread at any time but just leave this one alone my dude
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