How to Login Units Properly in Oracle

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1. What are the correct ways to log an ic502 in Oracle?
ic502 Black & ic502 Sterling Blue
ic502 & ic502 Black
ic502 Hybrid & ic502 Blue
ic502 Sterling Blue & ic502
ic502 Blue & ic502 Black
2. What is the correct way to log an ic402 in Oracle?
ic402 Hybrid
ic402 Black
ic402
ic402 Grape
ic402 Graphite Blue
3. What is the correct way to log an i930 in Oracle?
i930 Grey
i930 Smart Phone
i930 Black
i930
i930 Baby Phat
4. What is the correct way to log an i920 in Oracle?
i920 Smart Phone
i920 Silver
i920 White
i920
i920 Black
5. What are the correct ways to log an c290 in Oracle?
Black c290 Sprint & c290 Boost
c290 Hybrid & Sprint c290
c290 Sprint & Black c290 Boost
Sprint c290 & c290 Boost
c290 Hybrid & Black c290
6. What is the correct way to login an ic902 on Oracle?
ic902 HU (Hybrid Unit)
ic902 DPG (Dark Pearl Gray)
ic902 GB (Graphite Blue)
ic902 SP (Sprint Phone)
ic902 SB (Sterling Blue)
7. For an MD phone, how do we get the correct login for each unit?
From the Unit Search
If the phone is a V3, we should log V3 in the Item Field in Oracle
We can get the information from the Motorola Website
We can get that information from Motorola KC (Knowledge Center)
Asking a Sup or an L2 how to correctly login that unit on Oracle
8. What is the correct way to log an i580 in Oracle?
i580 Grape
i580 Green
i580 Graphite
i580 Grey
i580
9. What are the correct way to log an i880 in Oracle?
i880 Red & i880 White
i880 Sky Blue & i880 White
i880 Red & i880 Sky Blue
i880 Blue & i880 Yellow
i880 Ash & i880 Red
10. When we create a SR#, when do we MUST log the unit in Oracle?
In any status call
When we transfer the call with a SR#
Always
Any status call in which Motorola already received the phone
When we escalate the SR#

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