Robo Smarts for Representatives

Everyone uses the internet for searches, but we know that TMI (too much information) is out there and it can be overwhelming. Robo consolidates the mortgage world for Customer Service in one centralized location via the intranet.

Do you have what it takes to score high on Robo Smarts? If your new or a veteran out on the floor, you'll find Robo your best friend. Test your smarts with this little quiz. It'll take just a few minutes to do.

What is your age?
Under 18 Years Old
18 to 24 Years Old
25 to 30 Years Old
31 to 40 Years Old
41 to 50 Years Old
51 to 60 Years Old
Over 60 Years Old
What is your gender?
Male
Female
1. You can search Robo in this way
Table of contents
Index
Glossary
Search
All of the above
2. If you searched by index, you would only see an alphabetical list of keywords?
Yes
No
3. If you wanted to see if SunTrust Mortgage has lending authority in Arizona, which place would have the answer?
Quick Reference Guides
the Customer Service Homepage
the State Lending Guide
4. If you wanted to look up a past Daily Tip Sheet, would you find it under the Welcome Table of Contents?
Yes
No
5. When accessing RoboHelp, a little blue whale swims across your screen
True
False
6. To find out if a fee is charged or not for a first amortization schedule, where would you look?
Under Contacts
Under Insurance
Under Fees
Under Screen Shots
7. To open a task on a closed loan, would you open a:
CSCLOA
CSLOAN
CSCLOS
None of the above
8. Optional Insurance allows a customer to place insurance on what?
their life
their health
their appliances
all of the above
9. There is a bar scan just below the customer's mailing address of their monthly billing statement for the purpose of catching address changes.
True
False
10. If a former CCB customer called STM, you could obtain their SunTrust account number from using the CCB loan number if they gave it to you.
True
False

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