What is your age? What is your gender? 1. The members of the unit you supervise decide to give the "silent treatment" to a subordinate who refuses to comply with accepted norms. This action would be known as: 2. A law enforcement officer is doing very satisfactory work on a rather simple repetitive assigment. Test show him to be above average in intelligence. A position to which he could properly be assigned requiring exercise of some judgment and initiative is vacant. When told of the vacancy, he shows no particular desire or enthusiasm for the change. In the interest of good management it would be the best to: 3. The broad, general plan or principal underlying methods of procedure or teh conduct of the department's affairs is most accurately described as: 4. As a person in charge of others, in making specific work assignments to subordinates, you should always: 5. The way in which failure to delegate authority affects actual decision-making is that such failure: 6. Decision-making can be defined as the: 7. Modern management experts have emphasized the importance of the informal organization in motivating employees to increase productivity. Of the following, the characteristics which would have the most direct influence on employee motivation is the tendency of members of the informal organization to: 8. Of the following, the most important role of a supervisor is that of: 9. The mark of a really good law enforcement supervisor is that he/she has the ability to draw conclusions, make proper decisions, and stick to decisions. Such conclusions and decisions should be based primarily on: 10. Of the following statements dealing with the relations between officers and subordinates, the one which is LEAST acceptable is: 11. The training process of assuring that each employee in a large agency knows how to carry out his/her proper duties and responsibilities is generally the function of: 12. An order is issued concerning the personnel conduct of subordinates under your supervision. If you know that this order will be unpopular but believe it to be just and necessary, the best procedure in transmitting it to your subordinates would be to: 13. The one of the following responsibilities which a supervisor can usually share most easily with subordinates is: 14. Of the following, it is most important when assigning subordinates their work that: 15. An employee, who has been given detailed instructions by his/her supervisor, indicates to the supervisor that several of the steps are unnecessary. The best approach for the supervisor to take is to: 16. In your unit you have an officer who is sensitive and very easily offended. Under normal conditions, what type of order would be best to give this type of person: 17. Application of the principle of delegation of authority requires that the: 18. You are a supervisor and are at the scene of a disturbance. A person claims that your subordinates are not doing their job in a way that he himself would do it. What course of action would you take? 19. The first-line supervisor executes policy as elsewhere formulated. He/she does not make policy. He/she is the element of the administrative structures closest to the employee group. From this point of view, it follows that a major function of the first-line supervisor is to: 20. Most situations in which reprimand or other punitive action is necessary arise from: 21. It is extremely important that a supervisor have the backing of the executives of the organization in the performance of his/her duties. The backing should last: 22. One of the major administrative uses of an organization chart in a department is to: 23. The emphasis in supervision should be: 24. Orders give to law enforcement officers are most likely to be effective when: 25. If an officer under your supervision disagrees with evaluation of his/her work, the best way to handle the situation would be to: 26. When a law enforcement supervisor gives an order, his first interest should be in: 27. One of the factors that a supervising officer should remember when training a new employee is that: 28. Supervising and training inexperienced employees involves a self-training process on the part of the supervisors which: 29. What is the highest priority in supervision? 30. You are a patrol supervisor and are sent to the scene of a disturbance where a law enforcement officer and a motorist are having a heated argument over a traffic summons issued by the law enforcement officer. During this argument a racial slur is made by the law enforcement officer. Upon hearing both sides in the dispute, you determine that the motorist is correct in his argument. Both men calm down and the motorist demands and apology for the slur made. The law enforcement officer willingly apologizes and shakes hands with the person. What should you do in this situation? 31. What type of order should a supervisor give to an officer who has a negative attitude towards the job? 32. the most important supervisory function facing a new supervisor is his ability to: 33. Good supervision is essentially a matter of: 34. If an employee is emotionally upset when he comes to the supervisor with a problem, the supervisor should, in most situations: 35. The supervisors most "productive talent" is: 36. As a toll of effective supervision, discipline is best regarded as a form of: 37. The proper steps in taking corrective disciplinary action are: 38. "Nothing is impossible for the person who doesn't have to do it himself." This saying would indicate to a supervisor that he/she should: 39. You are to assign two workers to a task. One of the workers is a hard worker with good judgment(George). The other worker lazy and has poor judgment(Danny). As a supervisor you should say: 40. Without the delegation of authority, the law enforcement supervisor is limited by what he/she can accomplish on his/her own. When he/she does delegate authority to his/her subordinates, he/she is limited by what he/she can effectively:
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