How good your customer service?

The customer service industry is huge, and some companies have really hit the mark, but how does your customer service compare? Should you pursue a career in customer service?

How do your customer service skills really measure up, and how do you come across to customers? Are you worthy to work in a specialty boutique? Or should you stick to fast-food?

1. What is your age?
Under 18 Years Old
18 to 24 Years Old
25 to 30 Years Old
31 to 40 Years Old
41 to 50 Years Old
51 to 60 Years Old
Over 60 Years Old
2. What is your gender?
Male
Female
3. How do you feel when you wake up and know you have to go to work?
Angry, you hate work.
Depressed, wonder if you can call in sick.
Happy, you enjoy work!
Ok, its neither here nor there.
4. You and a workmate are both cleaning around the counter when a customer walks towards you. What do you do?
Smile and greet the customer.
Try to look as busy as possible.
Tell your workmate to take this one.
Sigh and say "Next please".
5. When the customer asks for a product that is not regularly stocked, what do you say to them?
"Sorry we don't have it."
"Does it look like we have it?"
"No sorry, but I know somewhere you might try..."
"We don't have it in store, but I could see if we could special order it for you."
6. A customer in your restaurant requests a dish to be made with low sugar ingredients in it, what is your first thought
Must be on a diet, I'll tell the chef later.
Yeah from the size of you, you certainly don't need it.
Whinge, whinge, f***** yuppies, I'm not gonna ask for that!
They might have a medical condition, better ensure the chef knows immediately.
7. A customer enters your store and asks for the location of a product, what do you do?
Point them in the general direction.
Who knows? Like you should remember everything anyway.
Tell them to ask Jim, he's the brown-noser.
Take them to the product, and do a bit of up-selling while you're there.
Curse Jim for taking so long with another customer. He could've served both!
8. Your store manager tells you about a new up-sell competition in your store, what is your reaction?
Ugh, not another one.
Hmmm, have to try to remember to up-sell.
Crap, I'll probably come last.
Wow, this up-sell product has great features for the customer!
Oh yeah, I am so going to beat Jim!
9. A customer drops $20 on the floor, they didn't notice. What do you do?
Say nothing, finders keepers!
Pick it up and hand it to them, they might be spending it here afterall.
Just wait and see if they notice.
Give it to the manager.
Pretend you dropped it.
10. When a customer asks you whether you've tried a new promotional product, what do you say?
"Yeah, it's good."
"Nah, it's crap."
"Honestly I haven't tried it, but Jim has, he said its great."
"Like I'd be caught dead trying that."
"It was ok."
11. Its time to close and your manager asks you to lock the doors, just as you're about to a customer runs up and asks if they can quickly come in and buy something, what do you do?
Tell them too bad, you're shut.
Too late sucker!
Tell them sorry, but you have to close.
Ask them what they're after and help them to find it.
Ask the manager what to do.
12. What would make your job better?
Less angry customers.
More happy customers.
Just lots more customers, I love customers!
No customers.
Nothing could make my job better, It's perfect!
More time to serve customers.

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